Legal
Refund, returns & cancellation policy
Last updated 5 September 2026
Paid entries
As entries are for a prize competition with a fixed draw date, they are generally non-refundable once submitted, except where required by law or if a competition is cancelled.
Cancelled competitions
If a competition is cancelled before its draw, all paid entries for that competition are refunded in full to the original payment method.
No cooling-off period
Entries form a contract for leisure activities with a specific date or period of performance, so the 14-day cooling-off right under the Consumer Contracts Regulations 2013 does not apply.
Faulty or damaged prize
If your prize arrives faulty or damaged, contact us within 48 hours of delivery with photographs. We will assess the issue and offer a repair, a replacement of equivalent value, or a refund, as appropriate. Your statutory rights under the Consumer Rights Act 2015 are unaffected.
Delivery errors
If you receive the wrong item, or an item with missing parts, contact us and we will investigate and provide a replacement or an appropriate remedy.
Return shipping
Where we ask you to return an item, we arrange collection or reimburse reasonable, agreed return shipping; items must be adequately packaged.
Processing time
Approved refunds are processed within 14 days of approval, to the original payment method.